Pinterest (February 2026 to present)
Take operational ownership of Pinterest's primary deployment hub, managing daily team output to consistently meet strict delivery timelines and prevent backlogs.
Serve as the primary point of contact for Pinterest leadership to manage hardware forecasting, align deployment operations, and deliver status updates.
Lead the onboarding and training of new Deployment Consultants, authoring comprehensive documentation to minimize ramp-up time and maintain consistent output.
Oversee the full hardware lifecycle (device provisioning, repair lifecycle, and e-waste disposal), ensuring compliance with Pinterest's security and quality standards.
Govern the hub's weekly inventory and audit processes to guarantee 100% data integrity and asset accountability.
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Designed and deployed custom verification and invetigation sheets that transformed slow, manual inventory audits into a streamlined, repeatable verification framework.
Created a Python script that calculates exact lead times for new-hire onboarding, eliminating manual guesswork and reducing last-minute shipping friction.
Engineered standardized productivity sheets and a centralized dashboard to aggregate ticket throughout, giving leadership real-time visiblity into hub health and operational bottlenecks.
Overhauled the e-waste lifecycle by establishing dedicated sorting protocols, greatly reducing errors and friction prior to vendor pickups.
Managed the hardware repair lifecycle to securely and efficiently recycle devices back into deployable inventory.
ComputerCare (December 2025 to February 2026)
Supported the full device lifecycle for 30+ enterprise clients, coordinating the receiving and check-in of devices.
Processed 20+ devices daily into NetSuite, ensuring all information is up to date and accurate and maintain operational integrity.
Conducted regular inventory audits and cycle counts to maintain 100% accuracy of client assets.